Demand Generation:

– Identify opportunities for Service Cloud in existing Salesforce Customer base & Prospects

– Create new leads from systematical prospecting of Service leaders

– Leverage business from new & established relationships.

Customer Focus:

– Define the contribution of a service transformation to an overall account specific vision and plan

– Define and pitch the specific value of a service transformation to prospect’s management

– Build trusted relationships with Head of Customer Service, understanding their challenges, needs and demand

– Strategise, negotiate & close business on VP and CxO level

Scale your business

– Define and execute a plan to accelerate growth of our already fastest growing solution

– Be top of mind at your peers in the extended sales team

– Refine and enable peers for Service Cloud product specific sales messaging, prospecting, qualifying, and closing techniques

Trusted advisor

– Be a trusted advisor for customer service transformation to our customers and prospects

– Evangelise the radical transformation & AI benefits in customer service in customer meetings, on fairs or events

– Have a specific point of view on the future challenges and opportunities in customer service